Privacy Policy

Who we are

ChisokuLab Private Limited ("ChisokuLabs", "we"), 190X/6/1, Kalindipuram, Prayagraj, U.P. 211011, India, is responsible for your personal data under India's Digital Personal Data Protection Act, 2023 (DPDP Act).

What we collect

Enquiries: what you enter in the "Discuss your programme" form. That is your name, work email, company, country, role, request type, platform, go-live decision date and message, plus your consent to be contacted about your request.

Messages and engagements: anything you send us by email, or share with us during an engagement.

Purchases: if you buy a report or pack, we collect:

• your name, email address and billing country;
• the answers you give in the questionnaire;
• the payment reference.

Analytics: anonymous website analytics, meaning pages visited, buttons clicked, device type, country and referring site. No cookies are used for analytics.

Why we use it

• To reply to your enquiry.
• To prepare a readiness brief you have asked for.
• To provide the services you engage us for, under a written agreement.
• To process payments, deliver your purchase, issue invoices and handle refunds.
• To understand which pages and buttons are used, so we can improve the site.
• To meet legal, tax, security and administrative obligations.

We do not sell, rent or trade personal data.

Payments

Payments are processed by Razorpay Software Private Limited. Your card or bank details go directly to Razorpay and are handled under its privacy policy. We never see or store your full card number. We receive only:

• the payment status, amount and reference;
• the contact details you enter at checkout.

Cookies

Our analytics use no cookies. The Razorpay checkout and Calendly booking pages may set their own essential cookies so that they work securely. You can block cookies in your browser, but checkout or booking may then not work.

Who processes it

• Vercel hosts this website and provides its analytics.
• Resend delivers form messages and purchase emails.
• Calendly handles bookings, if you choose to book a call.
• Razorpay processes payments.

Each processes data under its own privacy terms. Some of these providers process data outside India. We also disclose personal data where the law requires us to.

How long we keep it

Enquiries: kept for up to 24 months after our last contact, then deleted, unless they become part of an engagement.

Engagement evidence: handled under our Independence and data handling policy, and deleted within 30 days of the final readout unless you ask us to keep it.

Order, invoice and payment records: kept for 8 years, as Indian tax and company law requires.

Questionnaire answers: kept for 24 months after purchase, then deleted.

Your rights

Under the DPDP Act you may:

• ask to access, correct, complete or erase your personal data;
• withdraw your consent at any time;
• have a grievance addressed;
• nominate someone to exercise these rights for you.

Withdrawing consent does not affect processing already carried out, or records we must keep by law. To use any of these rights, email hello@chisokulabs.com.

Grievance Officer

Grievance Officer, ChisokuLab Private Limited 190X/6/1, Kalindipuram, Prayagraj, U.P. 211011, India Email: hello@chisokulabs.com · Phone: +91 9277482755

We acknowledge a complaint within 2 business days and resolve it within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Changes

We will post any changes on this page and update the effective date.